Save and Clear Logs

Use the commands at the bottom of the Logs tab to preserve a job record or start with an empty log list.

Save Logs

1. Select SAVE LOGS.
2. Choose a destination and filename.
3. Save as a .log or .txt file.

PDMPublisher suggests a filename containing the product name, computer name, and job session identifier. The saved file contains all current log entries, including entries hidden by the search filter.

Save the log immediately after the job you need to investigate so unrelated entries from later jobs are not mixed into the support record.

Clear Logs

Select CLEAR to remove the current in-memory entries and clear the search field.

Clearing the tab does not delete log files that were already saved to disk. Save anything you need before selecting CLEAR because the in-memory entries cannot be restored from the tab.

Tip

Include the saved log and the source filename when contacting support@bluebytesystemsinc.zohodesk.com.